Setting Up Your Voice Mail

Explanation of the Personal Greeting Options

Primary/No Answer Greeting

Used when in your office, away from your desk or during the time period you are scheduled available. If this is the only Personal Greeting you record, it will play for all call coverage conditions.

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”

Busy Greeting

Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location.
This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.

Example:“Hi, this is John Smith. I'm on another line right now. If someone else can help you, please enter the extension number now. Or, to leave a message, press 1.”

To Edit Your Personal Greetings

You have the option of having up to 9 greetings at any time.

To Edit Your Personal Greetings: Press -> Voice Mail -> Enter your Passcode -> Press 5 -> Press 1.

Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to
listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.

Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salutation part of the greeting should be very general.

To Edit Mailbox Greeting

Used whenever a caller reaches your mailbox.

To Edit Your Mailbox Greeting: Press -> Voice Mail -> Enter your Passcode -> Press 5 -> Press 7.

Follow the instructions to record your mailbox greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.

Example: “Hi, this is John Smith. Please leave me a message, I will call you as soon as I can.”
Note: This greeting will only play if none of the 5 personal greetings has played to the caller. A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.