Adobe Connect Trouble Shooting

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For audio troubles in Adobe Connect, try the following recommendations :

Check These First

Audio Issues

  • It is recommend anyone using a microphone should run the Adobe Connect Audio Wizard -> Click on Meeting -> Audio Setup Wizard. Follow the on screen wizard to optimize your audio in Adobe Connect.

  • Use a headset/microphone (preferably a USB mic). This has been found to be more effective than the internal microphone/camera from the computer. Be sure headsets are plugged in prior to joining the meeting; if they are not, they may not be recognized. If that happens, plug it in, leave and rejoin the meeting.

  • It’s possible for a network interruption to cause audio interference for some people using VoIP. Having them leave and rejoin the meeting will usually resolve it.

  • When using an external microphone, like a webcam mic, feedback is a common issue. With an open mic and open speakers, sound will loop. Anyone using an external mic should mute themselves when they are not speaking.

Video Issues

  • Meeting Preferences > Video and Screen Share should not be not set to high. Standard is generally sufficient.

  • Avoid enabling Webcam for all participants (this consumes a lot of bandwidth) or use it judiciously. If sharing a video or screenshare, hide or pause the Webcam while doing so.

  • If enabling many webcams, using Filmstrip Mode instead of Grid Mode will conserve bandwidth and improve webcam performance.

General Stuff to Check

  • Do not run other applications during the meeting. Web applications such as email or chat will compete for CPU and client bandwidth to the internet. Running such applications will often prevent Adobe Connect from being able to use your camera or microphone drivers.

  • When Connect starts you were asked to give Adobe FlashPlayer access to your webcam and microphone. If you clicked "Deny", you need to allow flash to access these resources.

  • All attendees and hosts should join the meeting via a hard wired connection vs wifi, and remember to turn wireless off on computers, otherwise it will still attempt to use it.

  • All attendees should shut down VPN (Virtual Private Network) if one is running.

  • When hosting large webinars and using VoIP, consider using the Q&A Pod and Chat Pod for participant communications instead of enabling microphones for all participants.

There is loud feedback

Cause: Someone whose microphone is on is listening to the session on their speakers, and the sound from the speakers is picked up by their microphone, causing feedback.
Solution: Wear headsets/headphones/earbuds, and turn off speakers. Your instructor might disable your microphone access if loud feedback continues to cause problems.

Your sound is cutting in and out

Cause: This is a connection speed issue.
Solution: Use a wired internet connection, or try to work as close to the wireless router as you can. Make sure you have set your connection speed in Adobe Connect to the type of connection you’re using.

Sound cuts out entirely

Solution: Close the Adobe Connect session and your browser. Then reopen both to join the session.

Adobe Connect room appears to freeze

Solution: Quit Adobe Connect and log back in to refresh the connection.

You can’t get Adobe Connect to load correctly (‘white loading screen’)

Solution: You need to try another browser, or install the newest version of Flash and Connect Add-Ins.

Check to see if a participant is in the online meeting more then once

Having either a host or an attendee in the same meeting twice can cause feedback and echoing. Here is what you can do to fix that.

  • You will see two entries within the Attendee List pod for the participant. One will have a "2" after their name. Select the entry that DOES NOT have the 2 behind it.
  • Click the Pod Options at the top right corner of the Attendee List pod.
  • Click the Remove Selected User option.